Privacy Policy
1) Who we are
Circle Dental Group (“we”, “us”, “our”) provides dental services in Los Algodones, B.C., Mexico. This policy explains how we handle personal data when you contact us by WhatsApp, our website, phone, or in person.
Contact:
Ave. “A” Corner 3rd. St, Vicente Guerrero, Los Algodones, Baja California
Email: contact@circledentalgroup.com
WhatsApp: +1 (928) 328-1788
2) Scope
This policy covers data we process through:
Our WhatsApp Business account and any automation we use to reply (e.g., scheduling, reminders).
Our website forms and normal clinic operations.
We use WhatsApp’s Business Platform/Cloud API and related Meta services; WhatsApp shows whether a business hosts chats with Meta or a partner. WhatsApp Business
3) What we collect
Identifiers & contact info: name, phone number, email, country/region.
Chat content & metadata: messages you send us on WhatsApp (including attachments), timestamps, delivery status, and technical logs.
Appointment & billing info: appointment requests, treatment preferences, invoices/receipts.
Website data: form submissions, basic analytics/cookies (no sensitive tracking for ads).
Please avoid sending confidential medical details via WhatsApp; use clinic channels we specify for that.
4) Why we use your data (legal basis)
Provide services & answer you (perform/prepare a service contract).
Scheduling & reminders (legitimate interests to operate our clinic).
Compliance & safety (legal obligations, prevent abuse).
Marketing (only with your opt-in; you can opt out anytime).
5) How we share information
WhatsApp/Meta: to deliver messages and operate the WhatsApp Business features you use with us. WhatsApp Business
Service providers: scheduling/CRM, secure hosting, email/SMS gateways, payments—only what’s needed, under contracts.
Authorities or legal requests where required by law.
We do not sell your personal data.
6) Retention
WhatsApp chats & logs: kept up to 24 months (or shorter if you ask us to delete), unless law requires longer (e.g., billing records).
Appointments & invoices: retained as required by tax/health regulations.
7) Your privacy rights
Under applicable law (including Mexico’s data-protection law), you can access, rectify, cancel, or oppose the processing of your data (the ARCO rights). You may also request portability or withdraw consent where applicable. To exercise rights, contact us at contact@circledentalgroup.com or follow the instructions in Section 9. Cámara de Diputadoswww.hoganlovells.com
8) Security
We apply administrative, technical, and physical safeguards to protect your data. WhatsApp uses end-to-end encryption for personal chats; business use is subject to WhatsApp Business terms and policies and must protect user data and comply with law. WhatsApp Business
9) How to delete your data or opt out
Send “DELETE” via WhatsApp to +1 (928) 328-1788 or email contact@circledentalgroup.com.
Tell us what you want deleted (e.g., chat history). We’ll confirm and delete unless retention is legally required.
For marketing messages, reply “STOP” at any time.
10) International transfers
If our providers process data outside your country, we use appropriate safeguards required by law.
11) Children
Our services target adults. For minors, a parent/guardian must contact us and provide consent where required.
12) No medical or emergency use of WhatsApp
WhatsApp is not for emergencies or clinical diagnostics. Call local emergency services or visit the clinic for urgent care.
13) Changes to this policy
We may update this policy. The “Effective date” above shows the latest version. Continued use of our channels means you accept the updated policy.
How to contact us
Questions or privacy requests: contact@circledentalgroup.com
Address: Ave. “A” Corner 3rd. St, Vicente Guerrero, Los Algodones, Baja California
WhatsApp: +1 (928) 328-1788